Refund policy

Hassle-Free Returns – 30 Day Money Back Guarantee

At Skin Nutrient Australia, we stand behind every product we make. Your satisfaction is our priority — which is why we offer one of the most customer-friendly return policies in Australian skincare.

🌟 Our Hassle-Free 30-Day Guarantee

Not happy with your purchase? No problem. We offer a 30-day money-back guarantee — no questions asked.

Here's how it works:

  1. Email us at sales@skinnutrientaustralia.com within 30 days of delivery with your order number
  2. We'll send you a prepaid return label — return shipping is on us
  3. Once we receive the product back, we'll process your full refund within 5–10 business days to your original payment method

Please note: Your bank or card provider may take additional time to post the refund to your account.

🔄 Exchanges

The quickest way to get the right product is to return your item and place a new order separately. Once your return is approved, your refund will be processed and you're free to reorder.

📦 Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately upon receipt at info@skinnutrientaustralia.com with your order number and a photo of the item and packaging. We will arrange a free replacement or full refund — whichever you prefer. Return shipping is always covered by us in these cases.

⚖️ Your Rights Under Australian Consumer Law

Our 30-day guarantee is in addition to your rights under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a repair, replacement, or refund for products that are faulty, unsafe, not as described, or fail to meet consumer guarantees — regardless of our voluntary returns policy. Nothing in this policy limits those rights.

❌ Non-Returnable Items

The following cannot be returned under our change-of-mind policy:

  • Sale items and items purchased with discount codes
  • Gift cards
  • Items where the 30-day return window has expired

Important: Non-returnable items do not affect your rights under the Australian Consumer Law. If a product is faulty or not as described, you remain entitled to a remedy regardless.

⏱️ Refund Timeline

  • Return received & inspected: 1–3 business days
  • Refund approved & processed: Within 5 business days
  • Funds in your account: Additional 3–5 business days (bank dependent)

If more than 15 business days have passed since approval, contact us at sales@skinnutrientaustralia.com