Shipping policy
🚚 Shipping Policy — Skin Nutrient Australia
Last updated: June 2026
At Skin Nutrient Australia, we operate local warehouses in Australia, New Zealand, and Qatar, so your order is always dispatched from the closest location to you — faster, fresher, and without the wait.
🎁 Free Shipping
| Region | Free Shipping On Orders Over |
|---|---|
| 🇦🇺 Australia | AUD $90 |
| 🇳🇿 New Zealand | NZD $110 |
| 🇶🇦 Qatar | QAR $230 |
📦 Dispatch Times
All orders placed on a business day are dispatched same day. Orders placed on weekends or public holidays are dispatched the next business day.
A tracking confirmation email is sent as soon as your order leaves our warehouse.
Our warehouses do not operate on weekends or public holidays.
🇦🇺 Australia — via Australia Post
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard (Parcel Post) | AUD $9.95 | 2–7 business days |
| Express Post | AUD $17.95 | 1–3 business days |
- All orders include full tracking.
- Same-state Express deliveries typically arrive in 1–2 business days; interstate in 1–3 business days.
- Deliveries to remote or regional areas may take slightly longer.
🇳🇿 New Zealand — via NZ Post (Local Warehouse)
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard | NZD $7.95 | 2–3 business days |
| Express (Courier) | NZD $14.95 | Overnight – 2 business days |
- All orders include full tracking.
- A rural delivery surcharge of NZD $5.70 applies to rural addresses and will be calculated automatically at checkout.
- Overnight delivery applies between major cities. Rural and remote areas may take 1–2 additional days.
🇶🇦 Qatar — Our Own Delivery Team
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Delivery | QAR 12.00 | 1–2 business days |
| Express Delivery | QAR 20.00 | Same day (orders placed before 4:00 PM) |
- All Qatar deliveries are handled by our own in-house team — no third-party couriers.
- Same-day Express delivery is available for orders placed before 4:00 PM on a business day.
- Orders placed after 4:00 PM will be dispatched the following business day.
🌍 International Shipping
| Service | Cost | Estimated Delivery |
|---|---|---|
| International Standard | AUD $28.00 flat rate | Varies by destination |
- Delivery times vary by destination country.
- Customs clearance times may add to delivery estimates and are outside our control.
- For wholesale, bulk, or country-specific enquiries, please contact us directly.
⚠️ General Shipping Terms
- Correct address: Please ensure your delivery address is accurate at checkout. We are unable to redirect parcels once dispatched.
- Weekend & public holiday delays: Our warehouses do not operate on these days — orders will be dispatched the next business day.
- Authority to leave (Australia): Whether a parcel can be left at your door is at the carrier's discretion. If no one is home, a card may be left for collection from your nearest Post Office.
- Delays beyond our control: We are not liable for delays caused by extreme weather, carrier disruptions, public holidays, customs processing, or other events outside our reasonable control.
- All orders are tracked — your dispatch email will include a tracking link so you can follow your order every step of the way.
📬 Contact Us
For any shipping enquiries, our team is here to help:
📧 info@skinnutrientaustralia.com